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Frequently Asked Questions

Keene Village Plastics is our mother company, they also sell electrical testing equipment. MakeShaper is a brand of Keene Village Plastics so sometimes our technical or legal documents may reference KVP, however, do not be alarmed as we are one in the same.  Visit www.villageplastics.com for more information!
~No returns for Inventory Adjustments will be accepted. ~No returns on product over 30 days from the date of purchase. Returns will not be accepted without a Return Merchandise Authorization (RMA) number. Please call us at 330-753-0100 Mon. thru Fri. – 8:00 a.m. to 5:00 p.m. EST/EDT or email us at support@villageplastics.com. Product must be received within 30 days from the RMA issue date and must reference the RMA number and the original invoice number.
There are three places to look if you are having issues creating a quality print: The printer, the software (or design), and, of course, the material. If you have eliminated the printer and software (or design) as the source of your problems and believe it to be our materials please contact us for technical support.
Each of our materials is labeled with a temperature range, but the exact right temperature is dependent on the environment and on the printer. Your best option is to start with our recommendations and fine-tune for optimal results.
Almost 99% of 3.0mm filament sold today is actually 2.85mm. There are very few printers that will print true 3.0mm filament but all printers that say they print “3.0mm” will print 2.85mm. It is common in the community to call 2.85mm filament 3.0mm, but we decided to make it crystal clear just what size filament you are purchasing.
Yes! You will receive an email from UPS Quantum View referencing your Keene Village Plastics Order with tracking information, we typically ship within 2-3 days of the order date.